Roles and Responsibilities
Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and qualified manner.
Provide accurate information about products/services to customers through various communication channels (phone, email, chat).
Identify customer needs and escalate complex issues to senior team members or supervisors when necessary.
Maintain records of all interactions with customers using CRM software or other tools.
Meet performance targets set by the company for call handling time, resolution rates, and quality metrics.
📌 Customer Care Executive Gorakhpur
🏢 Crystree Solutions
📍 Gorakhpur
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