Role & responsibilities

Customer Relationship Management
Manage end-to-end relationships with a portfolio of customers.
Ensure proactive engagement throughout the customer lifecycle.
Deliver exceptional customer experience and build long-term customer loyalty.
Handle customer concerns and ensure timely resolution.

Collections & Revenue Management
Drive collection targets through regular customer follow-ups.
Support business growth through referrals, upgrades, and cross-selling prospects.
Maintain solid customer engagement to improve retention and repeat business.

Service Excellence
Resolve customer queries within defined timelines.
Minimize customer escalations through effective issue resolution.
Coordinate with internal stakeholders to address customer concerns.

CRM & Process Management
Maintain accurate records in CRM systems.
Update customer interactions, transactions, and service requests regularly.
Track customer satisfaction and recommend process improvements.

📌 Customer Experience Manager Noida (India)
🏢 The House of Abhinandan Lodha
📍 India