Roles and Responsibilities
Provide technical support to customers through phone, email, or chat for hardware and software issues related to desktop systems, laptops, printers, and other peripherals.
Troubleshoot and resolve technical problems using various tools such as antivirus software, backup solutions, operating systems (Windows), Outlook configuration settings.
Perform onsite visits for complex technical issues that require hands-on assistance with hardware installation/repair/maintenance of desktops/laptops/printers.
Collaborate with team members to escalate critical cases to senior engineers or other departments when necessary.
Document customer interactions accurately in CRM system for future reference.
Office Timings : 9.00AM to 6.00PM
Saturday and Sunday will be week off.
📌 Technical Support Engineer Gandhinagar
🏢 Finecons
📍 Gandhinagar
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