Responsible for effective cross-functional collaboration, ensuring customer commitments are aligned with internal capabilities, and continuously developing knowledge of Milestones capabilities and offerings.
Key Responsibilities
Coordinate effectively with Delivery, Solutions, Operations, and Leadership teams.
Ensure customer requirements and commitments are aligned with internal capabilities and delivery capacity.
Facilitate effective communication between customers and internal teams.
Identify and escalate issues, risks, and delivery concerns in a timely manner.
Support internal teams in resolving customer-related challenges.
Maintain solid knowledge of Milestones services,
solutions, capabilities, and offerings.
Continuously learn and stay updated on current solutions, technologies, and service offerings.
Required Skills
Robust cross-functional collaboration and stakeholder management skills.
Excellent communication and coordination abilities.
Ability to manage customer expectations and internal commitments.
Strong problem-solving and escalation management skills.
Willingness to continuously learn and understand business offerings and solutions.