Responsible for managing strategic client accounts, strengthening customer relationships, and driving account growth through retention, expansion, upselling, and cross-selling opportunities.
Key Responsibilities
Maintain regular engagement and robust relationships with assigned client accounts.
Understand client needs and identify upsell, cross-sell, and expansion prospects.
Drive account growth by developing and executing account development strategies.
Support customer retention through proactive account coverage and relationship management.
Monitor account health, customer satisfaction, and potential business risks.
Identify and escalate customer concerns, issues, and account risks in a timely manner.
Coordinate with internal teams to ensure effective resolution of client requirements.
Maintain accurate account information, opportunities, and forecasts in the CRM.
Required Skills
Strong experience in Account Management / Client Relationship Management.
Proven ability to drive account growth and revenue expansion.
Excellent communication, negotiation, and stakeholder management skills.
Robust problem-solving and customer relationship skills.
Experience managing enterprise or strategic accounts is preferred.