Primary Responsibilities:
A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.
We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.
Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.
Spring Boot Past Development or Support Knowledge
React/Next.js knowledge
PostgreSQL and Oracle Database commands knowledge from troubleshooting perspective
Hybrid Cloud Native application understanding
Heap, Thread and GC Logs Robust Analysis Knowledge
Linux/AIX Commands Knowledge from troubleshooting perspective
Valuable Analytical and Communication skills are mandatory
RCA Document Preparation Knowledge
Positive to Have:
ITIL Process Knowledge
Any Ticketing tool knowledge like JIRA
Teams IM Tool Knowledge
Experience in working in Banking Environment