Educational Requirements
Bachelor of Engineering
Bachelor Of Technology
Master Of Engineering
Master Of Technology
Master Of Comp. Applications
Service Line
Engineering Services
Responsibilities
Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
Perform advanced troubleshooting using logs and traces
Conduct root cause analysis and implement fixes
Troubleshoot calling audio video and connectivity issues
Work with cross functional teams
Team Usage Reporting
Analyze SIP RTP ICE protocols
Technical and Qualified Requirements:
Microsoft Teams architecture and Licensing knowledge
VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages
Networking fundamentals such as TCP IP DNS QoS
Log analysis and troubleshooting tools
CQD-robust knowledge on troubleshooting call quality issues.
Hands on experience on Teams features- Auto attendant and Call queue.
Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies
Overview of Entra and Exchange