Key Responsibilities
Collections & Receivables Management
Own end-to-end collections for ongoing and upcoming projects.
Ensure timely realization of dues as per construction-linked, time-linked, and down-payment plans.
Monitor aging receivables, prepare MIS, and drive strategies to reduce overdue payments.
Coordinate with Sales, Finance, and Legal for payment follow-ups, restructuring, and default cases.
Customer Relationship & Post-Sales Servicing
Manage customer interactions from booking to possession and handover.
Address queries on payment schedules, demand letters, possession timelines, and documentation.
Handle escalations, settlement cases, penalties, refunds, and bounced cheque scenarios professionally.
Process, Systems & Reporting
Oversee CRM/ERP usage for accurate data entry, tracking, and reporting.
Generate and review daily/weekly/monthly collection MIS, pipeline reports,



and project-wise status.
Improve collection processes, automation, and communication workflows while ensuring compliance.
Team Leadership
Lead and mentor the CRM collections team; set monthly/quarterly collection targets.
Train team members on negotiation, customer handling, and system usage.
Conduct performance reviews and ensure adherence to SOPs and service standards.
Cross-Functional Coordination
Work closely with Sales for handover of booked units and pipeline clarity.
Coordinate with Finance for ledger reconciliation and with Legal for notice/cancellation matters.
Support possession/handover teams to transparent outstanding dues before key handovers.

📌 Head Crm Sahibzada Ajit Singh Nagar (India)
🏢 Vera Developers
📍 India