Location: Gurgaon
Experience: 2+ Years
Qualification: Graduate (B.Com/BBA preferred)
Company: BT Group

About the Role

BT Group is looking for customer-focused professionals to join our Openreach team as a Customer Service Support Advisor. This role involves delivering exceptional customer service, managing customer queries, handling escalations, supporting finance-related processes, and ensuring service commitments are met while providing an outstanding customer experience.

Key Responsibilities
Deliver excellent customer service across multiple products and services.
Handle customer queries and provide timely resolutions.
Manage escalations and complaints with internal and external stakeholders.
Support finance-related activities including reporting, invoicing, refunds, and mailbox management.
Ensure SLA adherence and escalate breaches where required.
Identify root causes of issues and collaborate with relevant teams for resolutions.




Build and maintain robust customer and stakeholder relationships.

Required Skills

Customer Service Excellence
Problem Solving & Decision Making
SLA Management
Incident Management
Analytical & Arithmetic Skills
Communication & Stakeholder Management
Business Process Improvement
Continuous Improvement Mindset

Eligibility Criteria
Graduate (B.Com/BBA preferred, other graduates welcome).
Minimum 2 years of experience in Customer Service/Service Delivery/Operations roles.
Strong arithmetic and analytical skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.

Why Join BT Group?

Global telecom leader
Cooperative work environment
Growth opportunities opportunities
Exposure to customer service and operational excellence practices

📌 Customer Service Support Advisor Finance Operations Bt Group Gurugram (India)
🏢 BT Group
📍 India