Student Success Coordinator Intern

BrightRise Academy | Remote

About BrightRise Academy

BrightRise Academy is an online tutoring academy providing personalized 1-on-1 live classes for students worldwide. We focus on helping students build confidence, improve their academic performance, and learn at their own pace.

Role Overview

We are looking for a Student Success Coordinator Intern who will be responsible for communicating with parents, following up with prospective and existing students, coordinating class schedules, and ensuring a smooth experience for students and families.

This is a people-facing role that requires solid communication, organization, follow-up, and relationship-building skills.

Key Responsibilities
Follow up with recent leads and prospective parents through WhatsApp, email, and calls.
Understand parents' requirements and help them choose suitable classes.
Schedule and coordinate trial and regular classes with tutors.
Coordinate class rescheduling and handle scheduling changes.
Communicate with parents regarding class timings, attendance,



and general queries.
Follow up with parents after trial classes and assist with enrollment.
Maintain accurate student, parent, tutor, and scheduling records.
Track upcoming classes, trials, and follow-ups.
Check in with parents to understand their satisfaction and address basic concerns.
Coordinate between parents, students, and tutors to ensure smooth class delivery.
Escalate academic, payment, or other complex issues to the appropriate team member.
Help maintain a positive and professional experience for every BrightRise family.

Requirements
Strong written and verbal English communication skills.
Comfortable communicating with parents professionally.
Valuable follow-up and organizational skills.
Ability to manage multiple conversations and schedules.
Basic knowledge of Google Sheets, Google Calendar, WhatsApp, and email.
Responsible, proactive, and punctual.
Previous exp

📌 Student Success Coordinator Intern Hyderabad
🏢 BrightRise Academy
📍 Hyderabad