Position: Hospitality Manager
Industry: Real Estate & Property Development
Location: Head Office -Jayanagar
Job Purpose
To manage and oversee hospitality-related operations ensuring high standards of service, customer experience, and operational efficiency.
Key Responsibilities
Manage Entire hospitality operations (HO)
Develop and maintain high standards for guest and customer experience.
Oversee front office, guest relations, housekeeping, facility services, and other hospitality functions.
Coordinate with project, facility management, administration, security, and maintenance teams.
Ensure properties are maintained and presented to a high hospitality standard.
Manage customer/guest requirements and resolve service-related concerns promptly.
Establish SOPs and service standards for hospitality operations.
Monitor vendors, service providers, housekeeping, security, and other outsourced services.
Conduct regular site inspections and ensure operational readiness.
Plan and manage hospitality requirements for project launches, events, site visits, and VIP guests.
Track operational expenses and ensure cost-effective management.
Identify service gaps and implement corrective actions.
Train and guide hospitality and support staff to maintain qualified service standards.
Prepare regular operational reports and provide updates to management.
Coordinate with senior management for special events, VIP visits, and customer engagement activities.
Required Skills & Experience
5–10 years of experience in hospitality, hotel operations, facility management, premium residential communities, or real estate hospitality.
Strong experience in managing teams and service operations.
Excellent communication and interpersonal skills.
Strong customer-service orientation.
Valuable coordination and problem-solving abilities.
Ability to manage multiple sites/projects and operational requirements.
Skilled grooming an