Job Track Description:
Assists others in achieving goals.
Broad technical expertise and industry knowledge.
Ability to manage hiring and termination actions and training for multiple employees.
Manages performance appraisals and pay reviews for team members.
Accountable for functional, operational, and program management.
General Profile.
Supervises daily tasks of the business, technical support and production teams
Responsible for team results
Works within established precedents and practices.
Evaluates and organizes information to solve for problems and challenges
Ability to work without supervision.
Functional Knowledge
Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
Ability to coordinate team efforts to achieve overall company and client goals.
Impact
Directly impacts the quality of services provided
Supports and trains team members to impact end user experiences
Leadership
Provides supervision including coaching and quality checks to support associate progress
Problem Solving
Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
Solid communication skills to share ideas and information.
Responsibility Statements
Looking for 5 years experience and 2 years into team handling with Internation Voice (Inbound/outbound).
Candidates with excellent communication skills are preferred.
Candidates with International & Domestic voice experience in Health care insurance industry for international client would be added advantage.
Compute complex information with positive analytical skills.
Ability in problem solving, positive listening, writing, and reasoning.
Preferred candidates should be willing to work with International BPO Industry.
Willing to work in permanent night shifts (US time zones).