Team Lead Client Experience Bengaluru (India)

Team Lead Client Experience Bengaluru (India)

04 Oct
|
Quantum Leap Learning Solutions
|
India

04 Oct

Quantum Leap Learning Solutions

India

Job Description▪ Build and establish Client Experience processes, SOPs, workflows and service
nstandards from scratch.
n▪ Lead, mentor and manage the Client Experience team, ensuring robust
nownership, accountability and performance discipline.
n▪ Define and track KRAs, KPIs and performance scorecards for the team.
n▪ Conduct regular 1:1s, performance reviews, coaching sessions and appraisal
ncycles.
n▪ Own client onboarding, engagement, product adoption and ongoing client
nexperience.
n▪ Monitor CSAT, TAT, resolution rates, adoption and client engagement and drive
nimprovement.
n

n

📌 Team Lead Client Experience Bengaluru (India)
🏢 Quantum Leap Learning Solutions
📍 India

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