Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :
Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
Resolve merchant, customer, and transaction-related queries through email and chat.
Monitor disputed, pending, and escalated transactions and ensure timely resolution.
Maintain data in Excel and prepare daily MIS reports.
Coordinate with Sales, Operations, Technical teams, banks,



and service providers.
Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :
Experience in Fintech Customer / Backend Support Operations.
Basic understanding of digital payments and transaction processing.
Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
Valuable MS Excel and MIS reporting skills.
Robust email/chat communication and query-resolution skills.
Ability to manage transaction disputes, escalations, and pending cases.
Valuable coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

Skills:- Customer Support, Transaction Support, Email & Chat Process, MS-Excel, Management Information System (MIS), Query Resolution, Dispute Management, Turn Around Time, SLA and Digital Payments

📌 Customer Support €“ Support Operations Gurugram
🏢 NeogenCode Technologies
📍 Gurugram