Job Responsibilities:
Handle inbound and outbound customer calls.
Resolve customer queries at L1 level.
Handle product, installation, repair/service, warranty, delivery, invoice, registration, order and complaint-related queries.
Perform basic troubleshooting as per SOP/Knowledge Base.
Create and update customer tickets in CRM.
Follow up on pending service/repair cases.
Escalate unresolved cases to the concerned team.
Maintain qualified communication, empathy and ownership while ensuring positive CSAT.
Eligibility:
10+2, Undergraduate or Graduate candidates can apply.
Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered.
Experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Support is preferred.
English and Hindi communication skills are mandatory.
Proficiency in at least one South Indian language — Kannada, Tamil, Telugu or Malayalam — is mandatory.
Valuable customer-handling, listening, probing and problem-solving skills.
Basic computer knowledge and familiarity with CRM/ticketing tools.
Must be comfortable with rotational shifts and rotational week-offs.
Pay: ₹20,000.00 - ₹21,000.00 per month
Application Question(s):
Are you comfortable with the offered salary of ₹21,000 per month?