Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the resolution or progress of customer complaints.
Runs, reviews, and distributes various reports as necessary.
Provides informal assistance such as technical guidance and/or training to co-workers.
Desired Candidate Profile
Valuable communication skills
Should have experience in Residential
📌 Crm Greater Noida
🏢 Cbre
📍 Greater Noida
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