Company: Gotails (Goyal Pulveriser and Chemicals Private Limited)
Location: Nagpur, Maharashtra
Job type: Full time, on-site

About Us

Gotails is a Nagpur-based pet care brand making cat litter and pet shampoos, with a pet food range coming soon. We sell through online marketplaces and our own website, gotails.in, and we're growing rapid. We're looking for an e-commerce executive who can keep orders moving from the warehouse to the customer without delays.

Role Overview

You'll manage the full dispatch cycle for our e-commerce orders: processing orders, packing, courier coordination, tracking and handling returns. You'll work closely with our warehouse and sales teams to keep deliveries on time and customer complaints low.

Key Responsibilities
Process daily orders from marketplaces (Amazon, Flipkart, etc.) and our website
Plan and manage dispatches, and ensure orders are packed correctly and shipped within SLA
Coordinate with courier and logistics partners, and handle pickups and delays
Track shipments and update customers and internal teams on status
Manage returns, replacements and damage or loss claims with courier partners
Maintain dispatch records,



inventory updates and daily MIS reports
Keep marketplace seller panels up to date (order status, stock, listings, ratings)
Coordinate with the warehouse on stock availability, packaging material and labelling
Resolve customer queries related to delivery and order issues

Requirements
3+ years of experience in dispatch, logistics or e-commerce order fulfilment
Hands-on experience with marketplace seller portals and shipping aggregators
Good knowledge of courier operations.
Proficiency in MS Excel / Google Sheets and basic reporting
Solid coordination, follow-up and problem-solving skills
Working knowledge of Hindi and English.
Graduate in any stream (preferred)

Good to Have
Experience with E-commerce
Familiarity with GST invoicing and e-way bills
Experience with inventory or ERP software

What We Offer
Competitive salary, based on experience
Opportunity to grow with a fast-growing pet brand
Supportive, hands-on work setting

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Paid sick time

Work Location: In person

📌 E Commerce Executive Nagpur
🏢 Goyal Group India
📍 Nagpur