Patient Registration & Check-in: Collects demographic details, medical history, and updates information in the Hospital Management System (HMS).
Appointment Scheduling: Books, reschedules, and manages consultations for doctors and specialists to minimize wait times.
Phone & In-Person Inquiries: Answers calls and greets visitors, providing accurate information regarding hospital services, doctor timings, and department locations.
Insurance & Billing Support: Verifies patient health insurance eligibility, explains payment options, and assists with initial billing or advance collection.
Interdepartmental Coordination: Acts as a communication bridge between patients, doctors, nursing units, and administrative staff.
Admission & Discharge Guidance: Assists families through admission paperwork, consent forms, and coordination for smooth patient discharges