Key responsibilities:
Take room-service orders by telephone and accurately record guest requirements.
Explain the menu, ingredients, portion sizes, and available promotions when required.
Coordinate orders with the kitchen and service team.
Set up food and beverages on trays or trolleys according to hotel standards.
Deliver orders to guest rooms promptly and professionally.
Check the order for accuracy, presentation, temperature, and completeness before delivery.
Present the order to the guest and explain the items when necessary.
Process payments or obtain the appropriate room signature/charge confirmation.
Explicit trays and trolleys from guest rooms and corridors promptly.
Maintain cleanliness and hygiene of IRD equipment, trays, trolleys, and service areas.
Handle guest requests, complaints, and special occasions professionally.




Follow hotel SOPs, food-safety procedures, and upselling standards.
Coordinate with Housekeeping, Front Office, Kitchen, and Stewarding when necessary.
Prepare daily reports and maintain records of orders and revenue.

Key skills:
Valuable communication and telephone etiquette
Guest-service skills
Menu and food knowledge
Order-taking and POS knowledge
Teamwork and coordination
Ability to work under pressure
Attention to detail
Grooming and professional presentation

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:
Adaptable schedule
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 F&b Executive Thiruvananthapuram
🏢 Gokulam Grand Trivandrum
📍 Thiruvananthapuram