To handle enquiries and leads generated through digital marketing, school outreach, social media, website, WhatsApp and other channels; engage with prospective students and parents; understand their requirements; provide accurate information about Indus programmes; schedule counselling and follow-ups; and support the conversion of qualified enquiries into admissions.
Key Responsibilities
Receive and respond to leads generated through both online and offline campaigns.
Interact confidently and professionally with students as well as parents.
Understand the student's requirements and appropriately qualify leads.
Explain Indus programme details accurately without making unrealistic promises or commitments.
Explain programme structure, academic support, assessment, mentoring, admission process and other relevant features.
Conduct timely and systematic follow-up with prospective students and parents.
Follow up systematically until the lead is converted, lost, or classified as a future prospect.
Categorise leads appropriately and ensure the required follow-up action is taken for each category.
Record and maintain accurate lead and admission funnel information in the CRM, including interaction details, lead status, next follow-up date, objections and reasons for non-conversion.
Maintain accurate and updated admission funnel records.
Coordinate effectively between students, parents, faculty and management to facilitate counselling, information sharing and admissions.
Preferred Candidate Profile
1–3 years' experience in telecalling, admissions counselling, inside sales or customer engagement, preferably in an EdTech or education organisation.
Solid Malayalam and English communication skills.
Basic computer and CRM skills.
Comfortable working with targets and structured follow-up schedules.
Experience in NEET/KEAM/JEE coaching, entrance education or student admissions will be an added advantage.
Work Location: In person
📌 Academic Advisor Thrissur (India)
🏢 INDUS EDUCATION
📍 India
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