We are seeking a customer-focused CRM Executive to manage customer data, maintain strong customer relationships, and support sales through effective follow-ups. The ideal candidate should have good communication skills, proficiency in spreadsheets, and experience using CRM software.
Key Responsibilities
Maintain and update customer records in the CRM system.
Manage customer data using Microsoft Excel/Google Sheets.
Follow up with customers on enquiries, orders, and after-sales service.
Coordinate with the sales team to ensure timely customer communication.
Generate daily and monthly CRM reports.
Handle customer queries and complaints professionally.
Support customer retention, loyalty programs, and promotional campaigns.
Ensure data accuracy and confidentiality.
Requirements
Bachelor's degree in any discipline.
1–3 years of experience in CRM, customer service, or retail.
Positive spoken and written English.
Proficiency in Microsoft Excel/Google Sheets and CRM software.
Robust communication, organizational, and interpersonal skills.