Job Summary:

We are looking for an experienced Voice Coach with robust expertise in US Healthcare RCM voice processes to drive communication, voice quality, and process-training initiatives. The role will focus on improving agents communication skills, call handling, customer interaction, and overall voice-process performance.

Key Responsibilities:
Conduct voice, communication, and soft-skills training for RCM employees.
Train employees on US accent, pronunciation, grammar, intonation, and effective communication.
Coach agents on call handling, customer interaction, probing, empathy, and qualified communication.
Conduct mock calls, role plays, assessments, and calibration sessions.
Identify communication and voice-quality gaps and provide structured feedback.
Monitor training effectiveness and track improvement through assessments and performance metrics.
Partner with Operations, QA, and Training teams to improve overall voice performance.




Develop training materials, coaching plans, and communication modules as required.

Required Skills:
6+ years of experience in Voice Training / Voice Coaching, preferably in US Healthcare RCM/BPO.
Strong knowledge of US healthcare voice processes and customer communication.
Excellent verbal and written English communication.
Strong understanding of US accent, pronunciation, grammar, tone, and voice modulation.
Experience in conducting mock calls, assessments, coaching, and feedback sessions.
Robust presentation and facilitation skills.
Willingness to work in a night shift and WFO setup.

Position: Voice Coach US Healthcare RCM

Location: Hyderabad

Work Mode: WFO | 5 Days

Shift: Night Shift

Cab: 2-Way Cab Facility

Experience: 6+ Years

📌 Voice Coach Healthcare Bpo Hyderabad (India)
🏢 Saaki Argus And Averil Consulting
📍 India