Job Summary:
We are looking for an experienced Operations Manager to oversee the day-to-day operations of the hotel, ensure excellent guest service, and achieve operational and financial targets.
Key Responsibilities:
Manage daily hotel operations and coordinate all departments.
Supervise and motivate staff to maintain high performance.
Monitor Front Office, Housekeeping, F&B;, and other operational activities.
Ensure excellent guest satisfaction and resolve complaints promptly.
Monitor occupancy, revenue, expenses, and operational targets.
Maintain service quality, cleanliness, safety, and hotel standards.
Prepare daily/weekly operational reports for management.
Ensure compliance with company policies and statutory requirements.
Requirements:
3–5 years of experience in hotel operations.
Solid leadership and team-management skills.
Valuable knowledge of hotel PMS and operational procedures.
Excellent communication, problem-solving, and guest-handling skills.
Target-oriented with the ability to manage multiple departments.