Make outbound calls to existing and potential jewellery customers.
Contact customers regarding recent collections, offers, promotions, and special events.
Inform customers about gold, diamond, silver and other jewellery collections.
Understand customer requirements such as wedding jewellery, daily-wear jewellery, gifting, and special occasions.
Generate and qualify sales leads through telephone calls.
Invite customers to visit the showroom.
Follow up with customers who have shown interest in products or requested quotations.
Follow up with customers regarding pending purchases and enquiries.
Inform customers about showroom events, festive offers and promotional campaigns.
Maintain proper records of calls, enquiries, customer requirements and follow-ups.
Update customer information and lead status in CRM/software.
Coordinate with showroom sales executives regarding interested customers.
Handle customer questions professionally and transfer technical/product-related queries to the appropriate team.
Maintain regular follow-up until the enquiry is converted or closed.
Achieve assigned daily, weekly and monthly calling and lead-generation targets.
Prepare daily and weekly telecalling reports.
Maintain customer confidentiality and follow company policies.