Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
Coordinate with PM team for assigning complaints & follow-up till its closure.
Updating end-user on closure & get feed backs.
Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
Other duties as assigned by PM
📌 Helpdesk Associate Kolkata
🏢 Cbre
📍 Kolkata
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