Job Description – Customer Support Executive

Designation: Customer Support Executive
Department: Customer Support / E-Commerce
Experience: Fresher & Experienced Candidates Welcome
Location: Indore
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Executive to handle customer queries related to products listed and sold on various e-commerce platforms. The candidate will be responsible for understanding customer concerns, providing accurate product information, resolving queries, and ensuring a positive customer experience.

Key Responsibilities
Handle customer queries through calls, WhatsApp, chat, email, and e-commerce platforms.
Resolve queries related to products, orders, delivery, returns, replacements, and product usage.
Provide customers with accurate information about products available on e-commerce platforms.
Understand customer requirements and assist them with suitable product information.
Handle customer complaints professionally and ensure timely resolution.
Coordinate with the Sales, Dispatch, Warehouse, and E-commerce teams for customer-related issues.
Follow up on pending complaints, returns, replacements, and delivery issues.
Maintain proper records of customer queries and resolutions.




Prepare basic customer support reports and maintain proper documentation.

Required Skills
Excellent communication skills are mandatory.
Good English communication skills – both verbal and written – are required.
Positive Hindi communication skills.
Fresher candidates are welcome to apply.
Positive listening and problem-solving skills.
Polite, patient, and customer-friendly approach.
Basic knowledge of MS Excel / Google Sheets.
Ability to understand product details and explain them clearly to customers.
Basic knowledge of e-commerce platforms will be an advantage.

Candidate Profile

We are looking for someone who is confident, well-spoken, professional, and comfortable communicating with customers in English. Freshers with good communication skills and a willingness to learn are encouraged to apply.

Key Skills: Customer Support | English Communication | Customer Handling | Query Resolution | E-Commerce | Product Knowledge | Complaint Handling | Follow-up | MS Excel | Coordination

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:
Life insurance

Work Location: In person

📌 Customer Support Executive Cse Indore
🏢 Samson Scientifics & Surgicals
📍 Indore