Role Summary

We are looking for an experienced ServiceNow ITOM Architect / Developer to lead the design, architecture, development, and implementation of enterprise-scale ServiceNow solutions with a robust focus on IT Operations Management (ITOM) , CMDB , CSDM , and Enterprise Architecture alignment . The ideal candidate should have deep expertise in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB , along with robust understanding of Common Service Data Model (CSDM) , which is ServiceNow’s standard framework for structuring CMDB data and relationships. [servicenow.com], [version1.com]

This role requires the ability to translate business and enterprise architecture requirements into scalable, secure, and maintainable ServiceNow platform solutions, while ensuring data quality, governance, and alignment across business services, application services, technical services, and underlying infrastructure.
Key Responsibilities




ServiceNow ITOM Architecture & Solution Design

Lead end-to-end architecture and technical solutioning for ServiceNow ITOM implementations across enterprise environments Design and implement ITOM capabilities including:
Discovery
Service Mapping
Event Management
Orchestration / Automation
Cloud / Hybrid Infrastructure visibility
Define scalable and secure platform architecture, integration patterns, MID Server strategy, and setting standards. CMDB & CSDM Leadership
Architect and govern CMDB implementations aligned with CSDM , ensuring correct CI classes, service models, and relationships are maintained for accurate reporting and operational effectiveness. CSDM provides prescriptive guidance on how configuration items and relationships should be structured in the

📌 Principal Service Engineer Hyderabad
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad