We are seeking an experienced ServiceNow Business Analyst to support a digital service-management transformation in Chennai. You will work at the intersection of business and technology, helping to shape, document and deliver ServiceNow capabilities that improve request fulfilment, automate workflows and strengthen core IT service-management processes.

The role will focus on analysing requirements and supporting the implementation and enhancement of ServiceNow solutions across ITSM, ITOM, Discovery, CMDB, Knowledge and Service Catalogue. You will partner closely with business stakeholders, product and service owners, developers, architects and external integration partners to convert operational needs into transparent, prioritised requirements and practical ServiceNow designs.

This is a delivery-focused contract role for a structured, proactive analyst who is comfortable working in a large-scale ServiceNow setting. You will bring solid workshop facilitation, stakeholder management and analytical capability,



with enough technical understanding to work credibly with development teams on workflows, integrations, data quality and Agile delivery.

KEY RESPONSIBILITIES
You will lead business-analysis activity across ServiceNow implementation, enhancement and support workstreams. You will engage internal stakeholders to understand current processes, business needs and opportunities for digital transformation, then translate these into well-defined functional and non-functional requirements, user stories, process flows, acceptance criteria and delivery priorities.

You will facilitate workshops, interviews and working sessions with business and IT teams to map current-state processes and design future-state ServiceNow workflows. This will include request fulfilment, Service Catalogue items, automated and orchestrated workflows, and ITIL-aligned processes such as Request, Incident, Problem, Change and Knowledge Management.

You will work with ServiceNow developers, architec

📌 Servicenow Business Analyst Chennai
🏢 Project Foundry
📍 Chennai