Job DescriptionDirector – Medical Information & Medical Affairs
N Location: Pune, India
N Employment Type: Full-Time | Direct Hire
N Work Arrangement: Primarily Office-Based (Hybrid Flexibility)
NAbout the Role
nWeare seeking an experienced Director – Medical Information to lead and oversee Medical Information Contact Center (MICC) operations in India. This is a leadership prospect for a Medical Information qualified with solid client management, people leadership, and pharmaceutical industry experience.
NThe position will manage multiple clients, projects, Associate Directors, and Project Managers while ensuring high-quality service delivery, operational excellence, and collaboration with global teams.
NKey Responsibilities
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Lead and manage MedicalInformation Contact Center operations and service delivery. N
Manage, mentor, coach, and develop direct reports, including Associate Directors, Project Managers, and Medical Information teams. N
Oversee multiple clientaccounts, projects, KPIs, SLAs, and operational deliverables. N




Serve as a senior pointof contact for clients and global stakeholders across India, the US, and Europe. N
Drive process improvements, quality management, workforce productivity, and operational efficiency. N
Support client implementation, ongoing account management, audits, and service reviews. N
Collaborate with cross-functional and global teams to streamline processes and identify digital and automation opportunities. N
Oversee training, talent development, recruitment, and career progression within the MICC function. N
Ensure compliance with Medical Information processes, adverse event reporting, product complaint handling, and applicable regulatory requirements. N
Support Statement of Work (SOW), invoicing, and client-related business management activities. N

nRequirements
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Advanced healthcare degree such as MPharm, BPharm, PharmD, MBBS, MD, PhD, or equivalent. N
8+ yea

📌 Hiring: Director Pune
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📍 Pune