LegUp is looking for an experienced Post-Sales Leader / Customer Success Leader to lead our Post-Sales function and drive customer retention, engagement and satisfaction.
Key Responsibilities:
Lead and manage the Post-Sales / Customer Success team.
Own the complete customer journey from onboarding to completion.
Drive customer retention, renewals, referrals and reduce churn.
Monitor customer engagement, satisfaction and escalations.
Set team KPIs, track performance and conduct regular reviews.
Build and improve Post-Sales SOPs, processes and workflows.
Identify customer issues and implement effective retention strategies.
Prepare MIS, dashboards and performance reports for management.
Work closely with Sales, Marketing, Product and Operations teams.
Train, mentor and develop customer-facing team members.
Requirements:
5–10 years of experience in Customer Success / Post-Sales / Client Servicing / Account Management.
Experience in EdTech, E-Learning, Upskilling or SaaS preferred.
Prior experience managing Customer Success / Post-Sales teams.
Solid knowledge of customer retention, renewals and churn management.
Robust leadership, communication and problem-solving skills.
Good understanding of CRM, MIS and customer lifecycle management.
Solid ownership and target-oriented approach.
📌 Customer Success And Operations Head Hyderabad (India)
🏢 LegUp
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.