As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Account Management Team, you will have an exciting chance to help shape and deliver a strategy for managing emerging Amazon Seller Partners. The SAS Select Shared Account Management Team helps small and medium-sized US-based businesses accelerate growth on Amazon. Our team of consultants (CSMs) provide data-driven advice with a collaborative and customer-focused approach through a pooled account management model.
As a CSM in this pooled model, you will support a portfolio of businesses and help them grow rapid by mastering the fundamentals of selling on Amazon. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics like Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner.
Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth.
Being part of this rapid-growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject matter expertise in specialized domains.
Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office.
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
Key job responsibilities
• Manage incoming seller inquiries through a pooled su
📌 Customer Success Manager, Us, Rbs Strategic Account Services Bengaluru (India)
🏢 Amazon
📍 India