Amazon is looking for a Senior Investigation Specialist with a robust background
in transportation fraud investigations, risk management, and advanced
data-driven problem resolution. In this role, the Senior Investigation
Specialist will lead complex investigations, mentor junior investigators, and
work cross-functionally with stakeholders to build trust-based relationships in
order to investigate sophisticated fraud patterns, address critical escalations,
and design long-term systemic solutions that protect Amazon's transportation
network and deliver a world-class customer experience. In this role, the Senior
Investigation Specialist will own end-to-end investigation workflows related to
Related Account Detection, drive process improvements, and influence program
strategy through data insights.
• Work from Office Role (RTO5, M-F)
• Investigation experience required
Key job responsibilities
Own and drive end-to-end investigations of sophisticated fraud and abuse
patterns, including multi-hop related account networks, with minimal guidance
Pull and synthesize data from multiple databases (using Excel, SQL, Access,
and/or other data management systems) to perform deep-dive analysis, identify
trends, and produce actionable insights
Coach and mentor Investigation Specialists on investigation methodology, SOP
adherence, and quality standards
Identify root causes of defects, design and implement process improvements,
and develop current SOPs that drive efficiency in Amazon's transportation operations
Proactively identify emerging fraud and abuse trends, quantify business
impact, and recommend mitigation strategies to leadership
Partner with cross-functional teams to drive investigations to resolution;
serve as the escalation point for complex cases
Consistently exceed productivity and quality targets while helping define
team-level benchmarks
Create investigation narratives, present findings in review forums, and lead
strategic projects including automation a
📌 Investigation Specialist Ii Bengaluru (India)
🏢 Amazon
📍 India