Job Title: Patient Relations Executive
Company: Atiya Healthcare
Location: Karol Bagh, Recent Delhi
Department: Clinic Operations / Patient Care
Employment Type: Full-time
Experience: 2–5 years
About the Role
We are looking for a Patient Relations Executive to join our clinic team. The candidate will be responsible for welcoming patients, understanding their concerns, assisting them throughout their clinic visit, and ensuring a professional and comfortable patient experience.
Key Responsibilities
Welcome and assist patients visiting the clinic.
Understand patients’ concerns and guide them regarding the consultation process.
Coordinate patient appointments and manage the clinic’s daily patient flow.
Assist patients with registration, basic documentation, and other clinic formalities.
Coordinate with doctors, counselors, and clinic staff to ensure smooth patient handling.
Explain clinic procedures, consultation details, and other relevant information clearly.
Follow up with patients regarding appointments and scheduled visits, when required.
Handle patient queries and complaints politely and escalate them to the concerned team.
Maintain accurate patient records and ensure confidentiality of patient information.
Ensure the waiting area and patient interaction process remain organized and professional.
Support the clinic team in achieving patient service and operational targets.
Follow all company policies, clinic guidelines, and qualified standards.
Required Skills
Good communication and interpersonal skills.
Polite, patient, and empathetic approach.
Presentable personality and skilled behaviour.
Good listening and problem-solving skills.
Basic computer knowledge.
Ability to coordinate with doctors, patients, and clinic staff.
Prior experience in a clinic, hospital, healthcare, front desk, or patient care role will be an advantage.