Role Overview

We are looking for a professional, pleasant, and customer-focused Front Desk / Customer Care Manager to manage the front desk, visitors, customers, and day-to-day customer-facing activities.

The ideal candidate should have excellent English communication skills, a pleasing personality, robust interpersonal skills, and the ability to multitask and manage multiple responsibilities efficiently.

Key Responsibilities
Manage the front desk and reception area professionally and efficiently.
Welcome and assist visitors, customers, guests, and senior stakeholders.
Handle customer queries and ensure a positive customer experience.
Manage incoming calls, messages, emails, and visitor appointments.
Coordinate visitor schedules, meeting arrangements, and access requirements.
Maintain visitor records and front-office documentation.
Coordinate with Admin, HR, Security, and other internal teams for visitor and customer requirements.
Ensure the reception and customer-facing areas are maintained to a high qualified standard.




Handle multiple tasks simultaneously while maintaining accuracy and professionalism.
Address customer concerns and coordinate with relevant teams for timely resolution.
Support meetings, events, and other activities involving customers and visitors.
Maintain a professional and welcoming environment at the front desk.

Key Requirements
310 years of experience in Front Desk, Customer Care, Guest Relations, Reception, or similar roles.
Excellent English communication skills, both verbal and written.
Strong hands-on experience in front desk and visitor management.
Experience in handling customers, guests, visitors, and senior stakeholders.
Excellent multitasking and coordination skills.
Pleasant, confident, and presentable personality.
Strong interpersonal and customer-service skills.
Skilled attitude with excellent grooming and etiquette.
Ability to remain calm and organized while handling multiple r

📌 Front Desk Chennai
🏢 Refex Industries
📍 Chennai