Alexa Shopping Operations strives to become the a reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
We are seeking process leads to join our Alexa shopping operations team. The Process Lead will work with a team of talented individuals,
responsible for end to end annotation tasks. The job involves stakeholder connect, process transition, creating metrics, work prioritization, be the subject matter expert for the process, understand annotation needs and create/update process SOPs, train L2 & L3 associates, identify process improvement prospects and drive solutions quality KRAs for this team.
They will be the first point of contact to the Alexa Shopping’s feature teams worldwide and must therefore be comfortable and confident liaising with remote teams.
The successful candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
· Experience in managing process and operational escalations
· Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and bu
📌 Process Lead, Alexa Shopping, Alexa Shopping Chennai
🏢 Amazon
📍 Chennai
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