Job Description

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms.

A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide prospect to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients

Responsibilities:

The Delivery Manager (DM) serves as the delivery and deployment lead between APAC member firms and the Global Technology & NIS organisation. The role is responsible for translating global roadmaps, strategies and communications into actionable territory deployment plans, providing visibility of the delivery pipeline, and ensuring successful implementation of global programmes and services across member firms.



The DM drives deployment readiness, coordinates cross-functional teams, manages delivery risks and escalations, and supports adoption outcomes by helping territories successfully realise value from technology investments.

Core Responsibilities

Translate global roadmaps, strategies and communications into practical, territory-relevant guidance so firms understand programme impacts and deployment requirements.

Lead annual planning and deployment planning activities with member firms and global delivery teams to develop and execute the annual Tech & NIS roadmap.

Lead member firm project engagements through planning, readiness, deployment and adoption, involving technical teams where specialist expertise is required.

Drive consistent execution across workstreams, tracking progress against agreed timelines and initiating corrective actions where issues arise.

Manage delivery risks, issues, dependencie

📌 In Senior Manager Service Delivery It Service Co Ifs Pan India Pune
🏢 PwC India
📍 Pune