Fulfillment by Amazon (FBA) is a service for third-party sellers that enables fast and effective delivery to customers. FBA allows sellers to outsource warehousing, payment processing, delivery returns, and customer service to Amazon. This frees sellers to focus on product development and marketing their products to potential customers.

We're seeking a agile Program Manager to drive transformative improvements in fulfillment experience of India FBA sellers. In this high-impact role you will spearhead initiatives to reduce seller contacts and eliminate friction for IN sellers.

The ideal candidate is a strategic thinker with:
• Exceptional analytical and problem-solving skills
• Demonstrated program or project management capabilities
• An ability to influence stakeholders at all levels
• A talent for quickly identifying and addressing customer pain points
• Strong relationship-building and communication skills

Key job responsibilities
Design, standardize and implement creative processes across multiple business functions




Performs quantitative analysis of key process indicators to identify opportunities and deploy tactical initiatives
Work with product or tech teams to scope out and drive tech changes
Collaborate with cross-functional teams, including account managers, product managers, and finance partners to drive program goals
Drive business profitability through end to end ownership of the program- Bachelor's degree or equivalent
3+ years of program or project management experience
Experience effectively communicating complex concepts through written and verbal communication
Knowledge of SQL and Excel at a moderate or advanced level- Knowledge of Lean principles and DMAIC methodology
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience conducting seller interaction audits and providing coaching to improve performance

Our inclusive culture empowers Amazonians to deliver the best

📌 Program Manager I, Fba Bengaluru
🏢 Amazon
📍 Bengaluru