Job Description:

A Quality & Training Incharge for an Online Medical Solution (Telehealth/Telemedicine) is responsible for ensuring that virtual patient consultations, support, and administrative processes adhere to high standards of care, regulatory compliance, and efficiency. They bridge the gap between technical functionality and clinical quality by training staff and auditing performance.

Here is a comprehensive job description based on industry standards for 2026.

Job Summary

The Quality & Training Incharge will develop, implement, and monitor quality assurance (QA) frameworks and training programs for all clinical and support staff operating on the online medical platform. This role ensures adherence to HIPAA or equivalent local data privacy laws, medical protocols, and service level agreements (SLAs), aiming for high patient satisfaction and consistent service delivery.

Key Responsibilities
Quality Assurance (QA) & Audit
Audit Consultations: Review recordings/transcripts of video/audio consultations and chat logs to ensure medical accuracy, empathy,



and adherence to protocols.
Compliance Monitoring: Ensure strict compliance with telemedicine regulations, data privacy (HIPAA/GDPR), and internal Standard Operating Procedures (SOPs).
Performance Metrics: Develop and monitor KPIs (e.g., First-Time Resolution, average handling time, quality score) and provide regular reports to leadership.
Root Cause Analysis: Identify gaps in service, perform root cause analysis, and implement corrective and preventive actions (CAPA).
Calibration Sessions: Conduct regular calibration sessions with team leaders to ensure consistent quality auditing standards.
Training & Development
Onboarding: Develop and deliver onboarding and training programs for recent staff on platform tools, medical protocols, and soft skills.
Curriculum Development: Create training materials (scripts, roleplays, e-learning modules) on telehealth etiquette, CRM usage, and product know

📌 Quality & Training Incharge For Online Medical Solution Raipur , Chhattisgarh
🏢 Vinayak Outsourcing Works
📍 Raipur