• POSITION DESCRIPTION

JOB TITLE : Agency Manager-Collections Vehicle Finance

GRADE : DM-II

DEPARTMENT : Collections

LOCATION : Cluster / Branch

SUB-DEPARTMENT : Vehicle Finance

TYPE OF POSITION : Full time

REPORTS TO : Area Collection manager

REPORTING INTO

NA

• ROLE PURPOSE & OBJECTIVE

• This role is vital as it is end to end vendor management, agency shall be handling, Portfolio across DPD buckets, NPA & Write-off accounts, key area consists of agency man power handling, proper allocation, daily recovery & audit management as per company norms
• Managing recovery through the set of agency team, coordinating between agency and company, sharing necessary details to agency, daily cash handling & ensure timely payout release
• SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Portfolio Managed – 3k accounts with 60 cr. portfolio
• Number of vendors/ consultants – one or more as per the area allotted
• Number of portfolio products – Micro Banking, Vehicle Finance & Personal Loan
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE





Business/ Financials (Only Relevant roles)

• Planning & Strategy
• Responsible of handling entire collection agencies operation
• Onboarding of current agencies as per area portfolio in delinquency
• Planning of allocation and proper distribution of portfolio with solid execution
• Ensure the recovery targets are met across all buckets.
• Driving collections of interest, bounce charges & other charges
• Maintaining of account wise strong feedback mechanism
• Drive collection strategy as per the portfolio and area understanding.
• Driving settlements & repossession of vehicles as per targets.
• Budgeting
• To work on increasing the productivity
• Need to work on cost to recovery ratio and ensure cost low at anytime
• Manpower Planning & Sales Planning
• Proper manpower planning as per portfolio in the given area
• Plan agency/team wise targets to achieve the monthly targets
• Core Function Areas of Responsibility(AORs)
• Ensure proper

📌 Agency Manager Collections Vehicle Finance Surat
🏢 Ujjivan Small Finance Bank
📍 Surat