• Managing the collections through team of COs/DMAs
• Responsible for the collection’s performance on various collection parameters such as:
• Arrear resolution
• Bucket wise resolutions
(Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
• Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets
• Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies,
identifying & suggesting current agencies / DMAs for collection & evaluation & empanelment of these recent agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local lega