Company Name: VARITE India Private Limited

About The Client:

Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.

Essential Job Functions:
Understand the Architecture of the system
Communication with Stakeholders
Desing and create test cases and Cyara scripts as per business requirements
Perform functional and regression testing
Development of new application, BAU enhancements
Offshore – Onsite Coordination

Qualifications:

Must-Have
Good knowledge of Contact Centre Domain preferably 4+ years.
Valuable knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
Good knowledge of Cyara Automation tool
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Valuable knowledge of Genesys cloud, Genesys reports and dashboards




Valuable functional understanding and testing knowledge of Salesforce Agent desktop
Valuable communication skills
Valuable knowledge of Database Testing

Good-to-Have
Experience testing of Salesforce applications (CRM apps)
Knowledge of Contact Centre Workforce Management and Quality Management
Knowledge of test automation (Java/Selenium) – scripting, debugging, maintenance of automation scripts
Experience in API Testing
Experience in testing and automation of live chat apps

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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📌 Genesys Ivr Cyara Automation Bengaluru
🏢 VARITE
📍 Bengaluru