Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating cutting-edge technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

Role Overview:

We are looking for a proactive and customer-focused IT Service Analyst to join our IT team.

The ideal candidate will be the first point of contact for users, providing support through the ticketing tool, phone calls, and on-site support. This role requires robust technical troubleshooting skills, excellent communication, and the ability to work in a rapid-paced setting.

The role will report to Global Service Desk Manager

Roles & responsiblities




Provide IT support through multiple channels including email, chat, and
video calls to Keyloop employees along with on-site walkups.
Provide In office IT Support to Keyloop Employees

Troubleshoot and resolve issues related to:
o Network connectivity
o Windows OS
o Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.)
o SaaS-based applications like Salesforce, Dhruva etc.

Perform user account administration:
Active Directory user creation and management
Distribution list (DL) management
Basic Exchange administration tasks
Manage IT assets including inventory, allocation, and lifecycle management.
Build, configure, and deploy laptops for new hires; perform system wipes and reimaging when required.
Document issues, solutions, and best practices in the knowledge base.
Collaborate with higher-level support teams for complex issues.
Ensure adherence t

📌 Global Service Desk, 1st Line Service Analyst Hyderabad
🏢 Keyloop
📍 Hyderabad