Job Description:

- We are seeking a Genesys Contact Center Engineer with 1 2 years of experience in Contact Center technologies and IVR solutions
- The candidate should have hands on exposure to Genesys platforms call flows routing strategies IVR development and contact center support operations

Key Responsibilities:

- Mandatory Skills
- Genesys
- Contact Center
- IVR Interactive Voice Response
- Key Responsibilities
- Support and maintain Genesys Contact Center applications
- Configure and troubleshoot IVR call flows and routing strategies
- Monitor contact center performance and resolve incidents
- Work with business and support teams to implement call handling requirements
- Manage inbound and outbound call routing configurations
- Troubleshoot voice call flow and agent related issues
- Support UAT production deployments and post deployment validation
- Document processes and configurations





Technical Requirements:

- Required Experience
- 1 2 years of experience in Genesys Contact Center technologies
- Hands on experience with IVR call flows and routing
- Understanding of Contact Center operations and call management
- Experience in incident management and production support
- Basic knowledge of SIP VoIP CTI and telecom concepts
- Experience with ticketing tools and support processes

Additional Responsibilities:

- Preferred Skills
- Genesys Cloud
- Genesys Engage
- Architect
- Call Routing
- Voice Bots
- Chat Bots
- NICE CXone
- CRM Integration
- SQL basics

Preferred Skills:

Technology->Communication->IVR/CCT->Genesys,Technology->Infrastructure-Contact Center->ContactCenter model

📌 Genesys Engineer (Bengaluru)
🏢 Infosys
📍 Bengaluru