This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Analyst based in India.

This is a customer-facing support role at the intersection of technology, hospitality, and problem-solving.
You’ll help hotel teams resolve technical issues across a sophisticated, interconnected platform.
The role involves managing a high volume of cases across chat, email, and phone while maintaining strong service quality.
You’ll investigate root causes across workflows, payments, integrations, and platform configurations rather than simply closing tickets.
You’ll also use AI tools to improve your own workflows, reduce handling time, and develop repeatable support practices.
Working in a fast-moving, remote-first environment, you’ll collaborate closely with senior support specialists and Product and Engineering teams.
The role offers an opportunity to build deep product expertise and grow toward areas such as senior support, onboarding, or product.

n

Accountabilities

•




Own approximately 30 customer cases per day across chat, email, and phone, resolving routine and moderately complex issues from initial contact through resolution within agreed service levels.

•
Investigate customer issues thoroughly by reviewing account history, configurations, workflows, integrations, and the operating workplace to identify root causes and provide effective solutions.

•
Provide calm, clear, and empathetic support during high-impact situations, including guest check-in issues, payment failures, and other operational problems affecting hotel teams.

•
Manage multiple conversations simultaneously while maintaining accuracy, responsiveness, and a consistently high standard of customer service.

•
Use AI tools to improve case investigation, drafting, triage, and workflow efficiency, while validating AI-generated outputs against the customer's actual configuration and circumstances.

•
Identify recurring prob

📌 Customer Support Analyst (India)
🏢 Jobgether
📍 India