Are you curious, motivated, and forward-thinking? At FIS you’ll have the prospect to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description Summary

Delivers support to clients, providing both pre-sales and post-sale assistance. Executes tasks following standardized procedures and specific instructions, contributing to achieving day-to-day objectives within job area. Handles client inquiries via various channels, promptly resolving issues using available resources and established processes. Escalates and addresses routine issues to guarantee a positive client experience. Assists in gathering and analyzing client data to identify trends, contributing to continuous improvement initiatives.

What you will be doing:
• Provides support for clients, offering routine post-sale assistance and delivering comprehensive pre-sales support.



Performs daily tasks following standardized procedures and specific instructions to ensure efficient completion of routine tasks, contributing to the achievement of day-to-day objectives within the job area.

• Responds to client emails, phone calls, and messages, ensuring consistency and a high standard of customer service.

• Resolves issues promptly by following well-defined paths for resolution efforts and identifies solutions using available resources and standard processes.

• Interacts with internal teams to escalate and resolve routine issues, ensuring a positive client experience. Conveys information effectively with contacts within the immediate job area that requires little explanation or interpretation, ensuring smooth coordination within the team.

• Provides necessary assistance in a clear and understandable manner to support clients and internal stakeholders and ensure prompt resolution of client queries or issues.

• Assist

📌 Associate I, Client Contact (Noida)
🏢 FIS
📍 Noida