Job Requisition ID #

26WD101392

Position Overview

As a Technical Support Manager, you will lead a diverse team focused on helping customers successfully adopt industry-leading 3D design, engineering, and entertainment software by providing technical solutions, guidance, and troubleshooting support for installation and licensing issues.
You will lead a team of specialists responsible for resolving customer issues reported to Autodesk Support through phone, web, online forums, and other support channels during Asia-Pacific (APAC) business hours. In addition to resolving customer issues, the team participates in proactive support activities, including developing and delivering webinars, hosting question-and-answer sessions in online communities, and publishing technical knowledge articles.
In this role, you will combine people leadership, technical support expertise, operational excellence, and cross-functional collaboration to deliver an exceptional customer experience.

Responsibilities





• Manage the implementation of processes and operational plans to ensure effective delivery of technical support services for Autodesk products
• Measure and monitor performance against established service levels and ensure achievement of individual and team performance targets
• Conduct periodic quality reviews to ensure adherence to organizational standards and support best practices
• Investigate escalated customer issues and ensure timely resolution of service delivery and customer satisfaction concerns
• Maintain explicit and timely communication with customers and relevant stakeholders throughout the escalation and resolution process
• Manage employee programs and initiatives, including performance management, onboarding, employee development, coaching, and career growth
• Develop team capabilities by planning and implementing training programs, processes, and enablement initiatives
• Manage and prepare budgets while partnering with senior management on forecasting, variance an

📌 Technical Support Manager (Bengaluru)
🏢 Autodesk
📍 Bengaluru