About this role:
Wells Fargo is seeking a Lead Commercial Lending Servicing Specialist to support and service Asset Based Lending (ABL) portfolios within Commercial Banking Operations. This role is responsible for leading moderately complex to complex servicing activities, ensuring accurate execution, regulatory compliance, and superior customer outcomes. The role also serves as a platform subject matter expert (such as: Loan IQ, LUCAS, STUCKEY etc.) and owns training and talent development initiatives for the ABL servicing group.
The position requires strong collaboration with Line of Business (Relationship and Portfolio Management teams) Risk & Technology partners, while acting as an escalation point for client issues, operational risks, and process gaps
In this role, you will:
• Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
• Evaluate and upload data into the systems of record
• Research complex business and operational decisions
• Ensure compliance with all policies, procedures, and regulatory requirements
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
• Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive recent initiatives
• Asset Based Lending (ABL) Servicing• Lead a variety of servicing activities for moderately comple