We are looking for an experienced Account Manager – IT Staffing to manage and grow key IT staffing accounts and serve as the primary point of contact for clients.
The role will be responsible for end-to-end account management, from client requirement understanding and onboarding through workforce deployment, payroll coordination, billing, compliance, employee lifecycle management and exit/closure.
The Account Manager will also be responsible for managing and coordinating the mapped HR Operations team members supporting the respective accounts, ensuring timely service delivery and resolution of client and employee requirements.
Key Responsibilities
1. Client & Account Management
• Act as the primary point of contact for assigned IT staffing clients.
• Build and maintain strong, professional relationships with client HR, business and functional stakeholders.
• Understand client workforce requirements,
processes, SLAs and expectations.
• Conduct regular client connects/reviews and track account health.
• Proactively identify and resolve service issues and escalations.
• Ensure timely communication and closure of all client requirements.
2. End-to-End Requirement Management
• Manage client requirements from requirement receipt to fulfilment, deployment and closure.
• Coordinate with internal recruitment/sourcing teams for manpower requirements.
• Track demand, deployment, replacements, transfers and workforce movement.
• Ensure agreed TATs and SLAs are consistently met.
• Maintain accurate account-level trackers, reports and MIS.
3. HR Operations Team Management
• Manage and monitor the performance of mapped HR Operations team members supporting the accounts.
• Allocate/track operational responsibilities and ensure timely closure of employee and client requests.