• Provides optimal customer experience, exhibiting Mouser values to each customer.

• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.

• Determines customer expectations and provides options to meet their needs.

• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.

• Follows up with customers to ensure on going customer satisfaction.

• Promotes and maintains high standards of quality and service excellence.

• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.

• Researches and expedites customer requests.

• Monitors and ensures delivery date and product quality to meet customer requirements.

• Provides price and delivery quotes to customer within company specified deadlines.





• Understands and can correctly work with multiple currencies and other requirements about processing international orders.

• Effective time management and planning/organizing skills.

• Provides Chat support as required, local language plus other required languages.

• Supports and participates in the company's total quality and customer service expectations.

• Professional verbal and written communication in local language (minimum), including in a telephone workplace.

• Successful completion of Customer Service Representative I Professional Progression Plan.

• Consistently meets or exceeds Customer Service Representative II performance metric requirements.

• Bachelor’s degree.

• Internal candidates:

• Experience can be a combination of internal and external experience.

• Minimum Highly Effective performance in current role.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to

📌 Customer Service Representative (Pune)
🏢 Mouser
📍 Pune