Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

The Associate – Business Operations (L2) provides day-to-day operational support to client-facing teams and helps manage the project lifecycle and pipeline. The role coordinates with project leadership and internal functions, including Staffing, Billing and Collections, Deal Administration, and Finance, to support accurate reporting, timely execution,



and effective issue resolution.
The ideal candidate is detail-oriented, analytical, adaptable, and comfortable managing multiple priorities in a fast-paced workplace. A willingness to adopt AI-enabled ways of working is essential; hands-on experience with AI agents will be an advantage.

Your Impact:

Operations support
• Perform standard operational tasks for an account or a group of small accounts with appropriate oversight.
• Liaise with internal teams, including Staffing, Collections, Invoicing, and Client Finance.
• Maintain timely and accurate updates in key reports and systems.
• Identify operational or financial challenges, collaborate on resolutions, and escalate issues promptly when required.
• Coordinate and support month-end, quarter-end, and year-end closing activities for assigned accounts.
• Provide ad hoc reports and data as needed.

Reporting and Data Analysis
• U

📌 Associate Business Operations (Gurugram)
🏢 Publicis Groupe Holdings
📍 Gurugram